Privacy Policy
Effective Date: September 23, 2026
Last Updated: September 23, 2026
Biskoon Technology Pvt. Ltd. ("Biskoon," "we," "us," or "our") respects your privacy and is committed to protecting personal information collected through the Biskoon platform and related services.
This Privacy Policy explains what personal information we collect, how we access, use, disclose, protect, retain, and delete it, and the rights and choices available to you.
This Privacy Policy applies to Biskoon.com, the Biskoon portal, Biskoon mobile applications, related websites, features, communications, and services that link to this Privacy Policy (collectively, the "Services").
The term "Biskoon App" means an official mobile application published or operated by Biskoon, including applications distributed through third-party app stores such as Google Play.
Your use of the Services is also subject to our Terms of Use.
1. About Biskoon
Biskoon is a digital business ecosystem and professional networking platform that may provide services including:
- Business listings and profiles
- Marketplace services for goods and services
- Professional profiles and networking
- Social posts and newsfeed functionality
- Business forums and messaging
- Membership plans and related account benefits
- Referral and reseller programs
- Events, jobs, property, travel, and other directory categories
- Digital and technology services
For personal information relating to general Biskoon accounts and platform users, Biskoon generally determines the purposes and means of processing.
For certain hosted or technology services provided on behalf of a customer, Biskoon may process information according to the customer's instructions. In those circumstances, Biskoon may act as a service provider or data processor where applicable.
2. Personal Information We Collect
The information we collect depends on how you use the Services, the features you access, the permissions you grant, and the choices you make. Not every category described below is collected from every user.
2.1 Information You Provide Directly
You may provide personal information when you create an account, create a profile, publish content, purchase a membership, contact support, participate in a program, or otherwise use the Services.
- Name or display name
- Email address
- Phone number
- Country and other location information you provide
- Profile alias or username
- Business or brand name
- Business category and professional information
- Profile photograph, avatar, logo, and cover image
- Business and professional profile information
- Listings, advertisements, posts, comments, reviews, and other content
- Messages and communications submitted through the Services
- Membership and subscription information
- Referral or reseller program information
- Payment and billing information, where applicable
- Information submitted when contacting customer support
2.2 Account Credentials
When you create an account, we may process authentication information such as your password or other authentication credentials.
Passwords are stored using security measures designed to prevent them from being stored and displayed in readable form. We do not intend to display your account password to ordinary users or support staff.
2.3 Public Profile and User-Generated Content
Depending on your account settings and the nature of the feature, information you publish may be visible publicly or to other users.
This may include:
- Name or profile name
- Business or brand name
- Profile alias and public profile URL
- Profile photograph, avatar, logo, or cover image
- Business and professional information
- Listings and advertisements
- Posts and social content
- Reviews, ratings, and comments
- Public event, job, property, travel, or directory information
You are responsible for the personal information and other content you choose to publish publicly.
Public content may be viewed, indexed, cached, linked to, or redistributed by third parties, including search engines and other websites. See Section 14: Public Content and Search Engines.
2.4 Automatically Collected Information
When you access or use the Services, certain technical and usage information may be collected automatically, including:
- IP address
- Device type
- Operating system and version
- Browser type and version
- Language and regional settings
- Pages or screens visited
- Actions and interactions with the Services
- Referring and exit URLs
- Login and session information
- Date and time of activity
- Approximate location derived from IP address
- Cookies and similar online identifiers
- Security and diagnostic information
2.5 Mobile App, Device Data, and Permissions
When you use a Biskoon mobile application, the app may access certain device information or device capabilities when reasonably necessary to provide a requested feature, maintain security, or operate the app.
Depending on the app version, functionality, operating system, and permissions you grant, this may include information such as:
- Device type and operating system information
- App version and technical configuration information
- Network and connection information
- Device or app identifiers where permitted and necessary
- Diagnostic, crash, and performance information where such services are enabled
- Push-notification or messaging identifiers where notifications are enabled
- Photos, images, or files that you choose to upload
- Camera access where you choose to use a camera-enabled feature
- Location information where a feature specifically requires it and you grant permission
Biskoon does not require access to every category listed above from every user. Permissions are requested according to the functionality provided by the relevant app version and operating system.
Where Android or another operating system requires a permission before accessing a device capability, you may control that permission through your device settings, subject to the effect that disabling a permission may have on the relevant feature.
App Privacy and Data Safety Biskoon's Google Play Data Safety disclosures are intended to describe the actual data practices of the Biskoon App. These disclosures may vary by app version, feature, region, or applicable law and are kept consistent with the Services' actual data practices.
2.6 Cookies and Similar Technologies
Biskoon uses cookies and similar technologies for purposes that may include:
- Authentication and account sessions
- Security and fraud prevention
- Remembering preferences
- Website functionality
- Performance monitoring
- Analytics and measurement
- Advertising or marketing where applicable
Some cookies and similar technologies are necessary for the operation of the Services. Other technologies may be optional depending on their purpose and applicable law.
For more information about cookies and available choices, please see our Cookie Policy.
California residents may also review our Do Not Sell or Share My Personal Information page.
2.7 Information From Third Parties
Depending on how you use the Services, we may receive information from third parties such as:
- Social or identity providers when you use social login
- Payment processors and financial service providers
- Other users who interact with you or your content
- Referral or partner sources
- Analytics and performance providers
- Security and fraud-prevention providers
- Publicly available sources where legally permitted
3. How We Use Personal Information
We may use personal information for the following purposes, depending on the Services you use and the circumstances in which the information was collected.
3.1 Providing and Managing the Services
- Create and manage accounts
- Authenticate users
- Provide profiles and business listings
- Operate marketplace and directory functionality
- Enable social networking and communication
- Process memberships and subscriptions
- Provide referral and reseller program functionality
- Process payments and billing
- Provide customer support
- Provide requested digital or technology services
- Operate and maintain the Biskoon mobile application
3.2 Platform Performance and Improvement
- Monitor platform performance
- Analyze usage and trends
- Develop and improve features
- Identify technical problems
- Test and optimize functionality
- Improve user experience
- Diagnose app crashes and technical errors where applicable
3.3 Security, Fraud, and Abuse Prevention
- Detect spam and fraudulent activity
- Prevent unauthorized access
- Protect accounts and systems
- Detect malware and security threats
- Verify accounts or transactions where necessary
- Investigate abuse and violations
- Enforce our Terms of Use
3.4 Legal and Regulatory Compliance
- Comply with applicable laws and regulations
- Respond to valid legal processes
- Respond to lawful government requests
- Protect legal rights and interests
- Investigate suspected unlawful activity
- Maintain records required by law
3.5 Communications and Marketing
Where permitted by law and, where required, with your consent, we may use your contact information to send:
- Account and security notifications
- Service-related communications
- Product and feature updates
- Newsletters
- Promotional communications
- Membership or service-related offers
You may unsubscribe from promotional communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.
4. Legal Bases for Processing
Where a legal basis is required under applicable privacy law, Biskoon may process personal information on one or more of the following bases:
- Contract or requested services: to provide Services you request and manage your account.
- Legal obligations: to comply with applicable legal, tax, accounting, regulatory, or lawful governmental requirements.
- Legitimate interests: where permitted by applicable law, for security, fraud prevention, service improvement, administration, and protection of our rights.
- Consent: where processing requires or relies upon your consent, including certain optional cookies or marketing activities.
Where processing is based on consent, you may withdraw that consent where permitted by applicable law. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.
5. How We Share Personal Information
Biskoon may disclose personal information to the following categories of recipients when reasonably necessary to operate the Services, fulfill a request, protect users, comply with law, or for other purposes described in this Privacy Policy.
5.1 Public Information
Information that you intentionally publish publicly may be available to:
- Other Biskoon users
- Members of the public
- Search engines
- External websites through indexing or sharing
5.2 Service Providers
We may use third-party service providers to support the Services, including providers involved in:
- Cloud and website hosting
- Email delivery
- Payment processing
- Analytics and performance monitoring
- Mobile application services and infrastructure
- Security and fraud prevention
- Customer support
- Infrastructure and technical services
Service providers receive information only as reasonably necessary for the services they provide and are expected to handle information in accordance with applicable contractual and legal requirements.
5.3 Third-Party SDKs and Technology Providers
The Biskoon App and other Services may use third-party software development kits ("SDKs"), APIs, libraries, or technology services to provide functionality, security, analytics, communications, payments, authentication, diagnostics, or other services.
Where an SDK or third-party technology processes personal or device data, that processing may be subject to the provider's own privacy policy and contractual terms, as well as Biskoon's obligations under applicable law.
The specific third-party technologies used by Biskoon may change as the Services evolve. Biskoon's applicable disclosures and Google Play Data Safety information are intended to reflect the technologies actually deployed in the relevant app version.
5.4 Legal and Safety Disclosures
We may disclose information where reasonably necessary to:
- Comply with applicable law or legal process
- Respond to lawful government requests
- Prevent fraud, abuse, or security threats
- Protect users or the public
- Protect Biskoon's rights, property, or systems
- Enforce our agreements and policies
5.5 Business Transfers
If Biskoon is involved in a merger, acquisition, financing, restructuring, sale of assets, reorganization, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
5.6 What We Do Not Do
- Biskoon does not sell personal information for monetary consideration.
- Biskoon does not intentionally disclose account passwords in readable form.
- Biskoon does not intentionally disclose private account contact information publicly except as permitted by you, required to provide a requested service, or permitted or required by law.
For California residents, additional information is available on our Do Not Sell or Share My Personal Information page.
6. Messaging and Communications Privacy
Private messages and other non-public communications are intended for communication between the relevant users.
Biskoon may access, process, or review communications when reasonably necessary for:
- Spam detection
- Abuse prevention
- Security investigations
- Technical troubleshooting
- Legal compliance
- Enforcement of platform rules
We do not use private communications for unrelated purposes except where permitted or required by applicable law.
7. Hosting and Data Processing Services
Where Biskoon provides hosting, email, infrastructure, or other technology services to customers, the customer may determine the purposes for which certain customer data is processed.
Depending on the service and applicable law:
- Customers may remain responsible for the data they submit
- Biskoon may act as a service provider or data processor
- Data may be processed to provide and maintain the requested service
- Authorized personnel may access systems when reasonably necessary for maintenance, support, or security
8. Data Security
Biskoon uses reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
Depending on the information and system involved, safeguards may include:
- HTTPS and SSL/TLS encryption
- Password hashing
- Authentication and access controls
- Secure session management
- Firewall and infrastructure protections
- Security monitoring
- Backup and recovery procedures
- Administrative access controls
No internet transmission, storage system, or security measure can be guaranteed to be completely secure. We continuously review and improve our security practices as reasonably necessary.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide Services, maintain accounts, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and prevent fraud and abuse.
Retention periods may vary depending on the category of information and the reason it was collected.
We may retain certain information for:
- Active account and service management
- Membership, billing, and financial records
- Legal and regulatory compliance
- Fraud prevention and security
- Dispute resolution
- Enforcement of agreements
- Backup and disaster recovery
After Account Deletion
When an account deletion request is completed, Biskoon will delete or anonymize applicable account and associated personal information in accordance with its deletion procedures and applicable law.
Certain information may be retained where necessary for legitimate purposes, including:
- Legal or regulatory obligations
- Fraud prevention and security
- Financial and tax records
- Dispute resolution
- Enforcement of legal rights
- Backup systems for a limited period
Public content may remain in anonymized form, such as content associated with a "Deleted User" or similar designation, where technically and legally appropriate.
Account Deletion and Retained Information Where Biskoon is required or permitted by law to retain specific information after an account deletion request, that information will be retained only for the applicable legitimate purpose and subject to applicable retention and security requirements.
10. Account Deletion
Users who create a Biskoon account may request deletion of their account and associated personal information through Biskoon's account deletion process.
For information about how to submit an account deletion request, please visit:
Biskoon Account Deletion
Biskoon also provides an external account-deletion resource so that users can request deletion even if they no longer have access to the Biskoon App.
Account deletion is permanent and cannot be undone. Applicable account information and associated personal information will be deleted or anonymized according to Biskoon's deletion procedures, while information that Biskoon is permitted or required to retain may remain subject to applicable retention requirements.
Deleting an account may also result in the permanent loss of membership benefits, listing points, referral or reseller benefits, balances, listings, and other account-associated services, subject to applicable terms and policies.
11. Your Privacy Rights
Depending on your location, applicable law, and the circumstances of the processing, you may have certain rights regarding your personal information.
11.1 Access or Know
You may have the right to request information about the personal information Biskoon holds about you, including categories of information collected, sources, purposes, and certain disclosures.
11.2 Correction
You may have the right to request correction of inaccurate personal information.
11.3 Deletion
You may have the right to request deletion of personal information, subject to applicable legal exceptions and retention requirements.
11.4 Data Portability
Where applicable, you may have the right to receive certain personal information in a portable format.
11.5 Restriction or Objection
Depending on applicable law, you may have the right to request restriction of or object to certain processing activities.
11.6 Withdrawal of Consent
Where processing is based on consent, you may withdraw consent, subject to applicable law and technical limitations.
11.7 Opt Out of Sale or Sharing
California residents may have the right to opt out of the sale or sharing of personal information.
See our dedicated Do Not Sell or Share My Personal Information page for details and available opt-out methods, including Global Privacy Control where applicable.
11.8 Non-Discrimination
Where applicable law provides a right against discrimination for exercising privacy rights, Biskoon will honor that right.
11.9 How to Submit a Privacy Request
Requests may be subject to applicable legal exceptions, verification requirements, response periods, and limitations.
12. California Privacy Rights
If you are a California resident and the CCPA applies to Biskoon, you may have additional rights concerning your personal information.
These rights may include the right to know, delete, correct, opt out of sale or sharing, limit certain uses of sensitive personal information, and exercise applicable privacy rights without unlawful discrimination.
California residents may review our dedicated notice:
Do Not Sell or Share My Personal Information
California privacy requirements may apply only where Biskoon meets the applicable legal thresholds and conditions. Rights are subject to applicable exceptions and limitations.
13. Automated Processing and Recommendations
Biskoon may use automated systems to support certain platform functions, including:
- Spam and fraud detection
- Security monitoring
- Content organization and ranking
- Search and discovery
- Recommendations
- Platform optimization
- Enforcement of platform rules
Automated systems may use information such as account activity, content, interactions, technical information, and platform usage patterns, depending on the feature.
Where required by applicable law, Biskoon will provide applicable information and rights concerning automated decision-making or profiling.
14. Public Content and Search Engines
Biskoon is a business and professional ecosystem in which users may intentionally publish information for public viewing.
Public content may:
- Appear on Biskoon profile and listing pages
- Be indexed by search engines
- Be viewed by non-registered visitors
- Be linked to or shared by other users
- Be copied or redistributed by third parties
Biskoon cannot control how independent third parties use or retain information that has already been made publicly available.
If you want to limit public exposure, review your profile, listing, and content settings before publishing information.
15. Advertising, Analytics, and Sponsored Content
Biskoon may use analytics, advertising, sponsorship, or similar technologies to support the Services and understand how users interact with the platform.
Depending on the services and technologies enabled, this may include:
- Website analytics
- App performance measurement
- Sponsored listings
- Promoted content
- Relevant recommendations
- Advertising and marketing technologies
Not every analytics or advertising technology constitutes a "sale" or "sharing" of personal information under applicable law.
For California residents, information about applicable sale or sharing rights is available on our Do Not Sell or Share My Personal Information page.
16. International Data Transfers
Biskoon and its service providers may store or process personal information in Nepal and in other countries where Biskoon or its service providers operate.
Where personal information is transferred across borders, Biskoon will apply safeguards required by applicable law and appropriate to the nature of the information and processing.
17. Data Breach and Security Incidents
Biskoon maintains procedures intended to identify, investigate, contain, and respond to security incidents involving personal information.
Where a security incident results in a notification obligation under applicable law, Biskoon will provide notifications to affected individuals, regulators, or other authorities as required.
18. Children's Privacy
The Biskoon Services are not directed to children under 16 years of age.
We do not knowingly collect personal information from children in circumstances where applicable law prohibits such collection.
If we become aware that personal information has been collected from a child in circumstances requiring deletion, we will take reasonable steps to address the information in accordance with applicable law.
19. Third-Party Websites and Services
The Services may contain links to third-party websites, applications, payment services, social networks, or other external services.
Third-party services operate independently from Biskoon and may have their own privacy policies and practices.
Biskoon is not responsible for the privacy practices of third-party services that are not controlled by Biskoon.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
20. Do Not Track and Privacy Signals
Some browsers provide a "Do Not Track" signal. Biskoon does not currently treat a generic Do Not Track browser signal as a universal opt-out mechanism.
Where applicable, California residents may use Global Privacy Control or other legally recognized opt-out mechanisms described on our Do Not Sell or Share My Personal Information page.
21. Google Play and App Privacy Disclosures
Where a Biskoon App is distributed through Google Play, Biskoon provides the privacy information required by Google Play and applicable law.
The Biskoon App's Google Play Data Safety information is intended to describe the app's applicable data collection, sharing, security, and deletion practices.
Data Safety disclosures may vary by app version, feature, region, or applicable law. Biskoon will update those disclosures when its applicable data practices materially change.
This Privacy Policy and the applicable Google Play Data Safety disclosures are intended to be consistent with the actual data practices of the relevant Biskoon App. If a feature or technology is not enabled in a particular app version, Biskoon does not intend this policy to represent that the feature or technology is necessarily active for every user.
The Privacy Policy remains the comprehensive disclosure of Biskoon's applicable privacy practices and is not limited to the categories shown in the Google Play Data Safety section.
22. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, technologies, business practices, legal requirements, or privacy practices.
When we make changes, we may:
- Update the "Last Updated" date
- Post the revised Privacy Policy on the Services
- Provide additional notice where required by applicable law
We encourage you to review this Privacy Policy periodically.
23. Governing Law
This Privacy Policy is intended to operate consistently with applicable privacy and data protection laws.
To the extent applicable to Biskoon's operations and users, this includes relevant laws and regulations of Nepal, including:
- Electronic Transactions Act, 2063 (2008)
- Privacy Act, 2075 (2018)
Nothing in this Privacy Policy is intended to limit privacy rights that cannot lawfully be limited under applicable law.
24. Contact Us
Privacy Questions or Requests? Contact legal@biskoon.com and describe your question or the privacy right you would like to exercise. We will review your request and respond in accordance with applicable law.
