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Privacy Policy

Effective Date: June 1, 2026

Last Updated: June 1, 2026

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use the Biskoon platform.

Biskoon Technology Pvt. Ltd. ("Biskoon," "we," "us," or "our") operates the platform available at Biskoon.com and related services (collectively, the "Services").

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Platform.

1. About Biskoon

Biskoon is a multi-service digital ecosystem that includes:

  • Business listings and profiles
  • Marketplace for goods and services
  • Social networking and newsfeed
  • Business forums and messaging
  • Membership plans
  • Digital services (domains, hosting, email, IT services)

For general platform accounts, Biskoon acts as the Data Controller. For hosted services (e.g., customer websites/email systems), Biskoon may act as a Data Processor on behalf of customers.

2. Information We Collect

2.1 Information You Provide

When you register or use the Services, we collect:

  • Name
  • Email address
  • Phone number
  • Country
  • Profile details (business name, category, username)
  • Password (securely hashed, never readable)
  • Profile content (posts, listings, messages, reviews)
  • Payment and billing details (if applicable)

2.2 Public Profile Data

Depending on your settings, the following may be publicly visible:

  • Name or profile name
  • Business name
  • Profile photo and cover image
  • Listings and posts
  • Reviews and comments
  • Public profile URL

You are responsible for what you choose to make public.

2.3 Automatically Collected Data

We automatically collect:

  • IP address
  • Device type and operating system
  • Browser type
  • Pages visited and actions taken
  • Referring URLs
  • Login timestamps
  • Approximate location (based on IP)
  • Cookies and tracking identifiers

2.4 Cookies & Tracking Technologies

We use cookies and similar technologies for:

  • Authentication and login sessions
  • Security and fraud prevention
  • Analytics and performance monitoring
  • User preferences
  • (Optional) marketing and remarketing

Non-essential cookies may require consent depending on your jurisdiction. For full details, see our Cookie Policy.

You can disable cookies in your browser, but some features may not function properly.

2.5 Information from Third Parties

We may receive data from:

  • Social login providers
  • Payment gateways
  • Other users (mentions, tags, referrals)
  • Analytics and security providers

3. How We Use Your Information

We use your data for:

3.1 Service Delivery

  • Account creation and management
  • Marketplace and listing functionality
  • Messaging and networking
  • Hosting and digital services
  • Payment processing
  • Customer support

3.2 Platform Improvement

  • Analytics and performance tracking
  • Feature development
  • Bug fixing and optimization

3.3 Security & Abuse Prevention

  • Spam and fraud detection
  • Malware prevention
  • Account verification
  • Enforcement of Terms of Use
  • Automated and manual moderation systems

3.4 Legal Compliance

  • Compliance with Nepal laws and international regulations
  • Response to lawful government requests
  • Investigation of illegal activities

3.5 Marketing (With Consent)

  • Newsletters
  • Product updates
  • Promotional offers
  • Platform announcements

You may opt out at any time. See our Email Communications section in Terms of Use.

4. Legal Basis for Processing

We process your data based on:

  • Contract performance — providing Services
  • Legitimate interests — security, analytics, platform improvement
  • Consent — marketing, optional cookies
  • Legal obligations — tax, regulatory compliance
  • Fraud prevention and abuse protection

5. How We Share Information

5.1 Public Information

Public content may include:

  • Listings
  • Posts
  • Reviews
  • Business profiles

This content may be visible to:

  • Other users
  • Search engines
  • External websites (via indexing or sharing)

5.2 Service Providers

We share data with trusted providers:

  • Cloud hosting providers
  • Email delivery systems
  • Payment processors
  • Analytics services
  • Security monitoring tools

They are contractually bound to protect your data.

5.3 Legal Requirements

We may disclose data if required to:

  • Comply with law or court orders
  • Respond to government requests
  • Prevent fraud or security threats
  • Protect users or platform integrity

5.4 Business Transfers

In case of merger, acquisition, or restructuring, user data may be transferred as part of business assets.

5.5 What We Do NOT Do

  • We do NOT sell personal data
  • We do NOT share passwords
  • We do NOT disclose private email/phone without consent

For California residents, see our Do Not Sell or Share My Personal Information page.

6. Messaging & Communication Privacy

Private messages are intended for user communication.

However, Biskoon may access or review communications when necessary for:

  • Spam and abuse detection
  • Security investigations
  • Legal compliance
  • Technical support

7. Hosting & Data Processing Services

For hosting, email, and IT services:

  • Customers remain data owners
  • Biskoon acts as a data processor
  • Data is processed only to provide requested services
  • Support staff may access systems for maintenance or troubleshooting

8. Data Security

We use industry-standard security measures:

  • SSL/TLS encryption
  • Password hashing (bcrypt or equivalent)
  • Access controls and authentication
  • Firewall and intrusion detection
  • Monitoring systems
  • Secure session management

No system is 100% secure, but we continuously improve protections.

9. Data Retention

We retain data:

  • While your account is active
  • As required for legal compliance
  • For fraud prevention and security
  • For billing and financial records

After account deletion:

  • Personal profile data is removed
  • Some content may remain anonymized (e.g., posts labeled "Deleted User")
  • Backup copies may persist temporarily
  • Legal retention obligations may apply

10. Account Deletion

To delete your account:

  1. Submit a request via settings or support
  2. Verify identity via email confirmation
  3. Upon confirmation, account is permanently deleted

Deletion is irreversible. See our Terms of Use for additional details.

11. Your Rights

You may have rights to:

  • Access your data
  • Correct your data
  • Delete your data
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent

We may decline requests where:

  • Required by law
  • Necessary for security/fraud prevention
  • Technically infeasible
  • Excessive or abusive

Contact: legal@biskoon.com

12. Automated Processing

We use automated systems to:

  • Detect spam and fraud
  • Rank content
  • Improve user experience
  • Enforce platform rules

Automated decisions may be combined with human review.

13. Public Content & Search Engines

You acknowledge that:

  • Public profiles and posts may be indexed by search engines
  • Content may be copied or redistributed externally
  • Deleted content may persist in cached systems temporarily

14. Advertising & Sponsored Content

We may display:

  • Sponsored listings
  • Promoted posts
  • Targeted recommendations

These may be based on activity, preferences, or relevance.

15. International Data Transfers

Your data may be stored or processed in:

  • Nepal
  • Other countries where service providers operate

We apply reasonable safeguards for international transfers.

16. Data Breach Notification

In the event of a security incident affecting personal data, we may:

  • Notify affected users
  • Inform authorities where required
  • Take mitigation actions

17. Children's Privacy

Biskoon is not intended for users under 16.

We do not knowingly collect data from children.

If discovered, we will delete such data promptly.

18. Third-Party Services

We are not responsible for third-party websites or services linked on the Platform.

Users should review their privacy policies separately.

19. Do Not Track

Biskoon does not currently respond to "Do Not Track" browser signals.

20. Changes to This Policy

We may update this Privacy Policy periodically.

We will:

  • Update the "Last Updated" date
  • Notify users of significant changes
  • Post updates on the Platform

Continued use implies acceptance.

21. Governing Law

This Privacy Policy is governed by the laws of Nepal, including:

  • Electronic Transactions Act, 2063 (2008)
  • Privacy Act, 2075 (2018)

Disputes fall under Nepal jurisdiction as detailed in our Terms of Use.

22. Contact Us

Biskoon Technology Pvt. Ltd.

Website: Biskoon.com

Email: legal@biskoon.com

Address: Mahalaxmi Municipality–8, Lalitpur 44700, Nepal

This Privacy Policy was last updated on June 1, 2026.